Contents

• Ordering Online
• Ordering by Phone
• Ordering by Fax
• Ordering by Email
• Ordering or Paying by Mail
• Payment Methods
• Sales Tax and Tax Exempt Customers
• Purchase Order Minimums
• Shipping Time and Charges
• Shipping Charges Outside the U.S.
• Drop Ship
• Express Shipping
• Returns/Exchanges
• Damaged or Defective Goods
• Product Shortages
• Special Orders
• We Stand By Our Products
• Thank You!
• Privacy and Security
• FAQ's

How To Place An Order

We welcome both domestic and international orders!

1. Online:
   Online orders may be placed on our website 24 hours a day, 7 days a week.

1. Call: 1-800-261-5590
   You can place your (domestic) order by calling our toll-free line from 8:00 am to 4:30 pm, EST, Monday through Friday. Our phone number for international customers is 001-616-696-7441. All orders placed by phone require payment by credit card. Please have your Visa, Mastercard or Discover information, and product numbers ready when you call.

1. Fax: 1-616-696-7471
   You can fax your order to us 24 hours a day, 7 days a week. Please be sure to include your credit card information, complete address, phone number, and email address (in case we need to contact you). Schools, hospitals, and other approved educational institutions are welcome to fax their official purchase orders to us. If you need an order form, you can download a PDF version by clicking here.

1. Email:
   Schools, hospitals, and other approved educational institutions may email their official (signed) purchase orders to us at This email address is being protected from spambots. You need JavaScript enabled to view it..

1. Mail:
   

   Orders and payments may be mailed to us anytime at:

   Therapy Shoppe
   PO Box 230
   Rockford, MI 49341
   USA

   For personal orders, please be sure to include a check, money order (drawn in US funds), or your credit card information (we accept Visa, Mastercard, or Discover). Purchase orders can be mailed, faxed, or emailed to us – and are accepted from schools, hospitals, and other approved facilities (please email us to apply for approval). If you need a hard copy of our order form, a downloadable PDF version is available here. * Please note – we do not accept COD's.

ORDERING TERMS & POLICIES
PAYMENT AND MINIMUM ORDER INFORMATION
Payment Methods

For domestic orders, we accept payment by Visa, Mastercard, Discover, checks, money orders, Therapy Shoppe Gift Certificates, or purchase orders from approved facilities. We have a $25.00 (product total) minimum for purchase orders (purchase orders under the minimum will incur a $3.00 service charge). Orders that are being paid by check or money order must be mailed in to us (Therapy Shoppe, PO Box 230, Rockford, MI 49341). Please make checks payable to Therapy Shoppe.

Please note, for international orders, we have a $50.00 (product total) minimum. We accept payment by Visa, Mastercard, Discover, or international money orders drawn in U.S. funds. Please note the shipping address for your order must match the billing address on your credit card. We are not able to ship orders to third party addresses and do not accept purchase orders from international facilities. The customer (order recipient) is responsible for any applicable local taxes, customs, duty fees, etc. that may apply at the time of delivery (all of these fees are determined by the shipping destination country).

*Please do not send any credit card information to us by email.

Sales Tax and Tax Exempt Customers

We are required to collect sales tax for all personal orders originating in Michigan. If you are a tax exempt organization, please provide us with a copy of your tax exemption certificate with your first order. Please call us first to set up your tax exempt status if you will be placing your first order online.

International and Purchase Order Minimums

Please note we have a $25.00 minimum order requirement for all purchase orders. Purchase orders under the $25.00 minimum will incur a $3.00 service fee. There is no minimum order requirement for prepaid domestic orders. For international orders there is a $50.00 minimum, excluding shipping charges.

Wire Transfer Payments

Wire transfers will include a $20 bank fee.

SHIPPING INFORMATION
Shipping Charges

We use UPS Ground or the US Postal Service to ship orders within the continental United States. We ship in-stock orders ASAP, most orders typically ship in 1 or 2 business days. All purchase orders are shipped complete; out of stock products will need to be reordered by the purchaser (on a new PO) at a later date.

Shipping fees within the continental United States are:

Please Contact Us for shipping rates to Alaska, Hawaii, Guam, The Virgin Islands, Puerto Rico, APO/FPO addresses, Canada, Mexico, and all other international destinations.

Delivery Charges for Orders Shipping Outside the Continental U.S.

International orders may be placed on our website. Shipping fees for orders being shipped outside the continental United States are calculated by the weight and size of each individual order (and therefore cannot be automatically calculated on our website). When you place your order online, we will calculate the exact shipping charges and email a detailed quote for your written approval. Your credit card will not be charged and your order will not be shipped without your written approval for your order. Alternately, you may email a list of the products you're potentially interested in ordering for a no-obligation shipping quote. Please include the product numbers, quantities desired, and your complete shipping address.

All international orders are shipped Priority Parcel Post. Typical delivery time for international orders is 8-12 business days (given there are no unexpected delays in customs which is beyond our control) – but may be longer depending on the shipping destination or inclement weather, etc.). Please note the recipient of the order is responsible for any local taxes, customs, duty charges, and/or any other fees that might apply at the time of delivery.

Drop Ship Products

Products denoted with a green truck icon will ship separately from the rest of your order; these products are only available to be shipped within the continental USA. Please allow extra time for delivery; an ETA can be provided upon request. Returned drop ship items will incur a 20% restocking fee (which will be deducted from your refund) and require preauthorization. Customers are responsible for the return shipping costs and ensuring their returns are insured.

Express Delivery Service

RUSH DELIVERY SERVICE is available for your convenience for domestic orders within the continental United States! We offer Overnight, 2-Day, and 3-Day Expedited Delivery Service. Orders must be placed by 12:00 noon, EST to be shipped out that same day. Please contact our Customer Care Team at 1-800-261-5590 for more information and express delivery rates.

RETURNS AND EXCHANGE INFORMATION
Returns/Exchanges

Products may be returned for up to 30 days from the date of delivery. Returned products must be in brand new, unused condition, and in their original packaging. Returns over $250 and/or drop shipped products will incur a 20% restocking fee. Return shipping fees are the customer's responsibility unless a return is due to damaged or defective merchandise, or an error made by us. Please This email address is being protected from spambots. You need JavaScript enabled to view it. or call our Customer Care Department at 1-800-261-5590 to obtain return information and authorization. We will need your invoice/order number.

Merchandise credits will be issued for returns under $30.00. Refunds and/or credits for returns can only be issued to the original purchaser. For health reasons, we are unable to accept returns or exchanges for oral motor products. For your protection when returning products, we recommend using the original packing box and packaging materials, and shipping the return package via UPS or the Postal Service with sufficient insurance coverage. Please be sure tuck in a copy of your packing slip or invoice.

Damaged or Defective Merchandise

Please inspect your orders promptly; defective or damaged merchandise must be reported within 10 business days of receipt. The product, original shipping box, and all packaging materials must be available when you contact us. We may require photos and/or for you to ship potentially defective merchandise back to us for inspection. Shipping companies often need to inspect the box and packaging if products arrive damaged (be sure to save them). Shipping costs will be reimbursed for defective products. *Normal wear and tear, and products damaged due to misuse or breakage, are not considered to be defective.

Product Shortages

Product shortages must be reported within 10 business days of receipt of your order. Please have the packing slip available.

Special Orders

Special Orders are non-returnable, and may not be changed or cancelled once the order has been placed. A written quote will be emailed to you in advance that requires your written approval in order for us to accept, place, and process the order.

WE STAND BY OUR PRODUCTS
Our Promise to You

We stand by our products! If there is ever an issue with your order, we'll do our best to resolve it quickly, making it as simple as possible for you.

You may return or exchange most products within 30 days of delivery for a full credit or refund of the purchase price (excluding the shipping charges). Products must meet our returns criteria; please refer to Returns/Exchanges for details. Please email our customer care team at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number for return authorization and information.

Thank You

Thank you for visiting The Therapy Shoppe, we appreciate you shopping with us! We're always adding new products, so please visit our website often. We welcome your ideas and feedback, so please This email address is being protected from spambots. You need JavaScript enabled to view it. if you have suggestion for potential new products or thoughts about ways we can serve you better.

We look forward to serving you soon!